Shipping policy
At DENIS SELLERS STORE, we prioritize fast, safe, and transparent shipping for all your fresh seafood orders. To ensure you receive your premium ocean products in perfect condition, please review our detailed shipping policy below.
1. Order Processing & Dispatch
All orders are processed and dispatched within 1–3 business days after payment confirmation. To preserve the maximum freshness of our seafood products, we arrange packaging and shipment promptly with no unnecessary delays, ensuring you receive your order in the best condition.
2. International Shipping & Delivery Time
We offer reliable international shipping to most destinations worldwide. Standard international delivery generally takes 7–14 business days, depending on regional logistics and customs processing. For customers who need faster delivery, expedited shipping options are available at checkout for urgent orders.
3. Real-Time Shipping Rates & No Hidden Fees
All shipping costs are calculated in real time based on your total order weight, package size, and delivery destination. The exact shipping fee will be clearly displayed at checkout before you complete payment. We guarantee no hidden charges or extra fees for all orders.
4. Customs Duties & Import Taxes
International shipments may be subject to customs duties, import taxes, or local clearance fees, which are determined by your local customs authority. These additional charges are the recipient’s responsibility. We highly recommend checking your local import regulations prior to placing an order to avoid unexpected costs or delivery delays.
5. Professional Seafood Packaging & Shipping Protection
As a professional seafood supplier, we adopt specialized, high-strength, leak-proof, and shockproof packaging materials tailored for fresh seafood transit. Our packaging effectively maintains low temperature and prevents damage, leakage, or spoilage during long-distance shipping. For high-value orders, optional shipping insurance is available at checkout to provide full protection for your purchase.
6. Delivery Inspection & After-Sales Support
Please inspect your package carefully upon delivery. If you receive damaged, deformed, or leaking packaging, please take clear photos, refuse delivery, and contact our support team immediately for assistance.
If you find any product quality issues after signing for your order, please submit a support request with detailed photos and videos within 48 hours of delivery. Our team will verify the issue quickly and provide reasonable solutions including refunds, replacements, or other after-sales services.
7. Customer Shipping Support
If you have any questions regarding order processing, shipping tracking, customs clearance, delivery delays, or product transit issues, feel free to contact our customer support team anytime. We will reply and resolve your concerns within 24 hours.
DENIS SELLERS STORE is committed to optimizing our logistics and packaging standards to deliver fresh, high-quality New Zealand seafood to your door with a safe and worry-free shopping experience.